FAQ | Mysite

Do you ship internationally?

Yes, we offer international shipping. Shipping rates and delivery times may vary based on your location. Please refer to our Shipping page for more details.

Do you offer wholesale pricing for bulk orders?

Yes, we do offer wholesale pricing for bulk orders. Contact us to discuss your wholesale needs and pricing options.

What is your return policy?

We want you to be satisfied with your purchase. Please refer to our Returns and Exchanges page for detailed information about our return policy.

How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this number to track the progress of your shipment.

What payment methods do you accept?

We accept a variety of payment methods, including credit cards, PayPal, and more. You can find the complete list of accepted payment methods during the checkout process.

Are your candles scented?

Yes, many of our candles are scented with carefully curated fragrances that are designed to enhance your space. We also offer unscented options for those who prefer a neutral ambiance.

How can I maximize the burn time of my candles?

To get the most out of your candles, ensure the wick is trimmed to about 1/4 inch before each use and keep the candle away from drafts and flammable materials.

What materials are your candles made from?

We take pride in using high-quality, sustainable materials to create our candles. Our candles are crafted from premium, high quality waxes ensuring a safe and clean burn.

Do you offer custom candle designs?

Absolutely! We love creating unique candles tailored to your preferences. Reach out to us for more information on custom orders.

Can I reuse the candle jars?

Absolutely! Our candle jars are designed to be repurposed. After your candle has burned, simply clean out any remaining wax and enjoy your jar for storage or decoration.

How long does each candle burn?

Burn times can vary depending on the size and type of candle. Our product listings provide estimated burn times to help you gauge their longevity.

Are your candles safe for households with pets?

While our candles are safe when used responsibly, we recommend placing candles out of reach of pets to prevent accidental contact or tipping.

What is the best way to extinguish a candle?

We recommend using a candle snuffer or gently blowing out the flame. Avoid using water, as it can cause hot wax to splatter.

Are your candles eco-friendly?

We are committed to sustainability. Our candles are made with eco-friendly ingredients, and we strive to minimize our environmental impact in every step of the production process.

How can I clean spilled wax from surfaces?

Allow the wax to cool and harden, then gently scrape it off using a plastic card or a blunt knife. Clorox / Lysol wipes are best for removing residue once wax is cleaned.

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